How to Fix 'Attachment Not Showing in Outlook' Issue: A Step-by-Step Guide

How to Fix ‘Attachment Not Showing in Outlook’ Issue: A Step-by-Step Guide

Are you experiencing the frustrating issue of attachments not showing in Outlook? Don’t worry, you’re not alone. This common problem can be caused by various factors, but fortunately, there are several steps you can take to resolve it. In this article, we will provide you with a comprehensive guide on how to fix the ‘attachment not showing in Outlook’ issue.

Check Your Outlook Settings

The first thing you should do is check your Outlook settings to ensure that attachments are not being hidden. Follow these steps:

1. Open Outlook.
2. Click on the “File” tab.
3. Select “Options” from the left-hand menu.
4. In the Outlook Options window, click on “Trust Center” on the left-hand menu.
5. Click on the “Trust Center Settings” button.
6. In the Trust Center window, select “Attachment Handling” from the left-hand menu.
7. Make sure that the “Turn off Attachment Preview” and “Turn off Attachment Previewers” options are unchecked.
8. Click on “OK” to save the changes.
9. Restart Outlook and check if the attachments are now showing.

Check Your Anti-Virus Software

Sometimes, anti-virus software can interfere with Outlook and prevent attachments from showing. To rule out this possibility, follow these steps:

1. Open your anti-virus software.
2. Look for any settings related to email scanning or attachments.
3. Temporarily disable these settings or add Outlook to the whitelist.
4. Restart Outlook and check if the attachments are now visible.
5. If the attachments are showing, you may need to adjust your anti-virus settings to allow attachments in Outlook.

Repair Your Outlook Data File

Corrupted or damaged Outlook data files can also cause attachment display issues. To repair your Outlook data file, follow these steps:

1. Close Outlook.
2. Open the Control Panel on your computer.
3. Click on “Programs” or “Programs and Features.”
4. Find Microsoft Office in the list of installed programs and select it.
5. Click on the “Change” button at the top of the window.
6. In the Microsoft Office Setup window, select the “Repair” option.
7. Follow the on-screen instructions to complete the repair process.
8. Once the repair is complete, restart Outlook and check if the attachments are now showing.

Update Your Outlook

Outdated versions of Outlook may have compatibility issues that prevent attachments from being displayed. To update Outlook to the latest version, follow these steps:

1. Open Outlook.
2. Click on the “File” tab.
3. Select “Office Account” from the left-hand menu.
4. Click on the “Update Options” button.
5. Select “Update Now” from the drop-down menu.
6. Outlook will check for updates and install them if available.
7. Once the update is complete, restart Outlook and check if the attachments are now visible.

Conclusion

The ‘attachment not showing in Outlook’ issue can be frustrating, but by following the steps outlined in this guide, you should be able to resolve it. Start by checking your Outlook settings and ensuring that attachments are not being hidden. Then, check your anti-virus software and repair any corrupted Outlook data files. Finally, make sure that you have the latest version of Outlook installed. By following these steps, you can ensure that your attachments show up as intended in Outlook.


FAQ

1. Why are my attachments not showing in Outlook?

Attachments may not be showing in Outlook due to various reasons, such as incorrect settings, conflicts with add-ins, or issues with the email server.

2. How can I troubleshoot the issue of attachments not showing in Outlook?

To troubleshoot the issue of attachments not showing in Outlook, you can try the following steps:
1. Check the Outlook settings to ensure that attachments are not being blocked.
2. Disable any add-ins that may be causing conflicts.
3. Update your Outlook application to the latest version.
4. Scan your computer for any malware or viruses.
5. Verify the integrity of your PST or OST file.

3. How do I change the Outlook settings to allow attachments?

To change the Outlook settings to allow attachments, follow these steps:
1. Open Outlook and go to the “File” menu.
2. Click on “Options” and select “Trust Center.”
3. In the Trust Center, click on “Trust Center Settings.”
4. Go to the “Attachment Handling” section and make sure the option to “Turn off Attachment Preview” is unchecked.
5. Click “OK” to save the changes.

4. Can third-party add-ins cause issues with attachments in Outlook?

Yes, third-party add-ins can sometimes cause conflicts with attachments in Outlook. It is recommended to disable any recently installed add-ins and check if the issue persists.

5. How can I disable add-ins in Outlook?

To disable add-ins in Outlook, follow these steps:
1. Open Outlook and go to the “File” menu.
2. Click on “Options” and select “Add-Ins.”
3. In the Add-Ins window, select “COM Add-ins” from the dropdown menu and click “Go.”
4. Uncheck the box next to any add-ins that you want to disable.
5. Click “OK” to save the changes and restart Outlook.

6. Does updating Outlook to the latest version help resolve attachment display issues?

Yes, updating Outlook to the latest version can help resolve attachment display issues. Developers often release updates to fix bugs and address compatibility issues, so keeping your Outlook application up to date is recommended.

7. What should I do if my attachments are still not showing after troubleshooting?

If your attachments are still not showing after troubleshooting, you can try saving the attachment to your computer and opening it from there. Additionally, you can contact your email service provider or IT support for further assistance.

8. Can malware or viruses affect attachment display in Outlook?

Yes, malware or viruses on your computer can potentially affect attachment display in Outlook. It is important to regularly scan your computer for any malicious software and keep your antivirus software up to date.

9. How can I verify the integrity of my PST or OST file?

To verify the integrity of your PST or OST file in Outlook, follow these steps:
1. Close Outlook if it is open.
2. Press the “Windows key + R” on your keyboard to open the Run dialog box.
3. Type “scanpst.exe” (without quotes) in the Run dialog box and press Enter.
4. In the Inbox Repair Tool window, click “Browse” to select the PST or OST file that you want to scan.
5. Click “Start” to begin the scanning process.
6. If any errors are found, click “Repair” to fix them.
7. After the repair process is complete, reopen Outlook and check if the attachments are now showing.

10. Are there any other troubleshooting steps I can try?

If the above steps do not resolve the issue, you can also try restarting your computer, repairing the Outlook installation, or recreating your Outlook profile. Additionally, you can seek assistance from Microsoft support or online forums where experts may help provide further solutions.